CHANGE OF MIND
Our returns policy, which is in addition to your
statutory right, entitles you to a refund for an item bought online with a
valid receipt in the original packaging within 7 days of receipt. This does not
affect your statutory rights.
For a refund, items must be unused, must not be
previously installed or assembled, returned in the original packaging and in a
re-saleable condition. We reserve the right to make deduction from your refund
to cover any repackaging costs.
If you wish to return an item, please email firstname.lastname@example.org including the following information:
You will be responsible for paying for your own
shipping costs for returning your item. Shipping costs are non-refundable. If
you receive a refund, the cost of return shipping will be deducted from your
refund if arranged via our service. We recommend if you are shipping an item
over £50 to use a track-able shipping service or purchasing shipping insurance.
We are not responsible for lost or damaged goods by the delivery company.
Once we receive your return products and confirm
that all of the requirements have been met, your returns will be processed to
the original payment method used to place your order. You will receive an email
confirmation after the refund has been processed. Refund times will vary
depending on your Credit/Debit cards company policy.
Faults with our products are rare, but if for any
reason you have received a faulty product, get in touch with us within 24 hours
of delivery, by emailing email@example.com.